Resolve Consumer Complaints Against Tata Motors

The automobile industry has grown well and well with passing time and with it the problems with automobiles have also surfaced in a large volume. In the country of India, whenever it comes to buying a vehicle the first name that crops up is that of Tata Motors. It goes without saying that Tata Motors is the most preferred brand in India when it comes to automobiles.

Though popular, Tata Motors has a dark side to it too and that is well evident from the volumes of complaints that the customer care of this company faces every day. A big name as Tata Motors falters at this juncture quite often which is marked by failure of solving problems and fulfilling their promises. Consumer complaints against Tata Motors are not a new thing and cases registered against them in consumer courts are innumerable.

Most complaints have a common cause which is breach in warranty. That is the terms and conditions mentioned in the warranty document are not abided by most of the dealers. In spite of having valid documents, many dealers turn their back on the consumers when it comes to services offered within the period of warranty. This is mostly the case when it comes to Tata Motors. Dealers are least bothered to help the consumers out and it seems customer satisfaction is not at all the lookout of the dealers.

A vehicle is bound to develop problems. However, cases registered against Tata Motors shows a disappointing side of this giant manufacturer. Most data signifies that problems started occurring a few days after buying the vehicle. This indeed is an alarming sign for any automobile manufacturing company and when it happens with an eminent manufacturer like Tata Motors it should be taken care of with sincere effort. However, little care has been taken in tackling situations like these, which have made matters worse.

Customer care of Tata Motors is no better than these dealers. Repeated calls to them go either unanswered or in vain. If at all the problem of a consumer gets solved, he or she should thank their luck for seeing them through. Condition is as worse as this. Plans like extended warranty etcetera have taken a stumble as most consumers are afraid to take up these plans due to the disappointing reports by their counterparts.

After-sales support and support and services during the warranty period is what ties a consumer with the product and its manufacturer. Tata Motors has failed in this field. Though it has a large consumer base in India, it is fast diminishing due to the increasing number of consumer complaints against them and poor services. With a dream of expanding its base abroad, a company should first satisfy the consumers of its homeland. Tata Motors needs to take this problem seriously and make some quick and sincere efforts to improve its customer support and services. The future does not look bright for Tata Motors and with still no measure being taken currently it is bound to worsen the situation. 

If need help in resolving Automobile Complaints then you can file a complaint online at Voxya to get a replacement, refund, and compensation as soon as possible. Trusted by 79,000+ consumers across India.